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[/vc_column_text][toggles style=”default”][toggle color=”Default” title=”What is delivery time for my order?”][vc_column_text]

COVID-19 UPDATE: Due to the current global situation regarding COVID-19, some deliveries may be delayed. We recommend that you check the tracking link provided to you and contact the carrier for the most recent information regarding their deliveries as we unfortunately do not have any information other than the information provided on your order tracking.

Our Standard Delivery time depends on country to deliver and usually orders are delivered in 3-7 working days. Some items may have a slightly longer deliverytime, which is highlighted on each products page under the availability.

NOTE: All delivery times are in working days – this does not include weekends or public holidays.

[/vc_column_text][/toggle][toggle color=”Default” title=”Where is my order?”][vc_column_text]

We ship orders throughout Europe every day and always strive to deliver orders as quickly as possible. Standard Delivery is 3-7 Working Days with TNT. In the case of longer delivery times, these will be stated on the product pages before you add the item to the basket.

We recommend that you check your tracking link for the latest information regarding your parcel (Note: It can take up to 48hrs for your tracking to become live once your order has been shipped)

[/vc_column_text][/toggle][toggle color=”Default” title=”When will my order be sent?”][vc_column_text]

We ship orders everyday throughout Europe. Once your order has been processed and packed, we will dispatch it from our warehouse, and you will receive an email with the tracking information.

Standard Delivery is 3-7 working days depending on country. In the event of long delays, you will be contacted by e-mail or phone.

[/vc_column_text][/toggle][toggle color=”Default” title=”What are the delivery costs?”][vc_column_text]

Standard and express delivery costs are shown in cart and checkout step. Each country has separate shipping costs. If you have not found your country, please fill up inquiry form or contact customer support by email or phone.

[/vc_column_text][/toggle][toggle color=”Default” title=”What countries do you deliver to?”][vc_column_text]

We try and deliver to as many countries in Europe as possible. We have added a list of standard delivery countries below.

● Albania
● Andorra
● Austria
● Belarus
● Belgium
● Bulgaria
● Croatia
● Czech Republic
● Denmark
● Estonia
● Finland
● France
● Germany
● Greece
● Hungary
● Ireland
● Italy
● Latvia
● Liechtenstein
● Luxembourg
● Monaco
● Netherlands
● Norway
● Poland (other)
● Poland (Warsaw)
● Portugal
● Romania
● San Marino
● Slovakia
● Slovenia
● Spain
● Sweden
● Switzerland
● Ukraine (excluding Crimea)
● United Kingdom
● Vatican

If you do not see your country below then please contact customer support to check possibility of
delivery to your country.

[/vc_column_text][/toggle][toggle color=”Default” title=”Who delivers my parcel?”][vc_column_text]

Most of our orders are delivered with TNT and TNT Express.

Some of our heavier parcels may be delivered by RABEN.

At the invoice it will state tracking number and information who will be the courier delivering your order.

[/vc_column_text][/toggle][toggle color=”Default” title=”Can I collect/pick-up my order?”][vc_column_text]

Yes, we offer such ability. All conditions should be agreed by contacting customer support by email or phone.

[/vc_column_text][/toggle][toggle color=”Default” title=”Do you offer next day / express delivery?”][vc_column_text]

We now offer TNT Express Delivery for stock items (guaranteed delivery within 1-2 business days) subject to certain conditions:

  • Order and payment confirmation before 14:00 (GMT+3) for next working day delivery
  • Orders after 14:00 (GMT+3) will be delivered within 48 hrs
  • Express delivery option and costs are shown in cart and checkout stages.

[/vc_column_text][/toggle][toggle color=”Default” title=”Why is my order taking longer than your standard delivery time as stated?”][vc_column_text]

While we always try to fulfil orders to their delivery times, some delays can occur.

Should there be any delay on your order, you will be notified by e-mail or text message. Circumstances in which delays are unavoidable include when a supplier is unable to fulfill their commitment to us.

As the customer you always have the right to cancel your purchase.

NOTE: All delivery times are in working days – this does not include weekends or public holidays.

[/vc_column_text][/toggle][toggle color=”Default” title=”Can I change the delivery address once my order has been placed?”][vc_column_text]

No. Due to security reasons, we can only amend addresses in the event of there being an error, such as a mis-spell in the post code or street name.

We cannot change full addresses or names of recipients on any orders that have been placed.

NOTE: We can only amend addresses if the order has not yet been processed or dispatched from our warehouse.

[/vc_column_text][/toggle][toggle color=”Default” title=”The information on my order is not correct. Can I amend this?”][vc_column_text]

If your order has not been processed, please contact customer support by email or phone, including the full correct information, order number and email address used to place the order. We will try our utmost to amend this for you.

Once a parcel has been dispatched, we are unable to change any information on the order, due to security reasons.

NOTE: We can only amend information, we cannot change a full address for example, even if the parcel has not yet been processed. This is also due to security reasons.

[/vc_column_text][/toggle][toggle color=”Default” title=”Why was I not notified that my order was sent in multiple shipments?”][vc_column_text]

If you have ordered a lot of products, or the order contains heavy or bulky items, we will ship your order out in multiple parcels, at no extra cost to it.

[/vc_column_text][/toggle][toggle color=”Default” title=”The tracking says my parcel has been delivered but I have not received it. What should I do now?”][vc_column_text]

We are sorry to hear that you have not received your parcel. We recommend that you first check the tracking of your parcel in case the package has been left with a neighbour or in a safe place (such as shed).

If you believe that your parcel has been mis-delivered, please fill out the form below and we will contact the courier company to try and resolve the issue.

NOTE: The courier company may require further forms to be filled in for the claim case, these will be sent to you by our Agents.

[/vc_column_text][/toggle][toggle color=”Default” title=”The tracking states that my parcel has been misdirected. What can I do now?”][vc_column_text]

We are sorry to hear that your parcel may have been mis-directed.

Please send for us email with your order details and we will contact our courier service and ask them to re-direct the parcel.

In some cases, this cannot be done, and the parcel will be returned to us. We will ask you if you wish to receive a refund or for us to re-ship the order out to you.



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