Terms and Conditions

Last updated 2025 05 01 

At AWELTA, we are committed to building trust and long-term relationships with our customers. We believe in open communication and fair cooperation. If any issues or misunderstandings arise, we will always aim to resolve them in a respectful and mutually beneficial way. 

These Terms and Conditions provide a clear legal framework for using our Website and purchasing from our store. They are designed to protect both you as a customer and us as a business, and to ensure a secure, transparent, and satisfying experience for all parties involved. 

By using our Website or placing an order, you agree to be bound by these Terms. We encourage you to read them carefully. 

Your Acceptance of this Agreement 

These Terms of Service constitute a legally binding agreement between you (“you,” “your,” or “user”) and MB AWELTA Group (“Company,” “we,” “our,” or “us”) and govern your access to and use of the website awelastic.com, including all content, features, functionality, and services offered through it (collectively, the “Website”). 

Please read these Terms of Service carefully before accessing or using the Website.
By accessing, browsing, or using the Website, or by clicking to accept or agree when this option is presented to you, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy [insert correct privacy policy link], which is incorporated herein by reference. 

If you do not agree to these Terms of Service, you must not access or use the Website. 

 Eligibility to Use the Website 

You must be at least 18 years of age or the legal age of majority in your jurisdiction to enter into a binding contract and use this Website.
If you are under 18 years old, you may only use the Website under the supervision of a parent or legal guardian who accepts these Terms on your behalf. 

By using the Website, you represent and warrant that: 

• You have the legal capacity and authority to agree to these Terms, 

• All information you provide is truthful and accurate, 

• Your use of the Website does not violate any applicable laws or regulations. 

If you are a parent or guardian and allow your minor child to use the Website, you are fully responsible for their use, including all activity conducted under their account. 

Use from Restricted Jurisdictions 

If you access the Website from a jurisdiction where its use is not permitted by local laws, you do so at your own risk, and you are solely responsible for compliance with applicable local regulations. 

Updates to These Terms of Service 

We may revise or update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality. When changes are made, we will update the “Last Updated” date at the top of this page and may provide additional notice through the Website or by email, if appropriate. 

Unless otherwise stated, revised Terms become effective immediately upon posting and apply to all access to and use of the Website thereafter. 

By continuing to use the Website or making a purchase after such changes are posted, you agree to be bound by the updated Terms.
We encourage you to review these Terms periodically to remain informed of any updates, as they are legally binding once published. 

Your Responsibilities 

You are responsible for ensuring that anyone who accesses the Website through your internet connection is aware of these Terms and complies with them. 

It is a condition of your use of the Website that: 

• All information you provide is accurate, current, and complete; 

• You comply with all applicable laws and regulations; 

• You maintain the security and confidentiality of your device, internet connection, and personal data while using the Website. 

You assume full responsibility for your use of the Website, including all data, transactions, and communications made from your device. 

Prohibited Activities 

You may use this Website only for lawful purposes and in accordance with these Terms of Service.
You agree not to use the Website, or allow others to use it: 

1. For Unlawful or Harmful Conduct

• In any way that violates applicable local, national, or international laws or regulations (including, without limitation, export control laws or EU digital service regulations). 

• To exploit, harm, or attempt to exploit or harm minors in any way, including exposing them to inappropriate content or requesting personally identifiable information. 

• To impersonate or misrepresent your affiliation with the Company, an employee, another user, or any third party. 

• To send or facilitate unsolicited communications, promotions, or spam (e.g., chain letters, phishing, or other similar schemes). 

• To post, upload, or distribute content that violates these Terms or applicable law. 

1. To Interfere with the Website or Others’ Use

• In any manner that disables, overburdens, damages, or impairs the Website or interferes with other users’ ability to use it. 

• To interfere with the security, functionality, or operation of the Website or any connected systems. 

1. For Unauthorized Access or Data Collection

• To gain unauthorized access to any part of the Website, server, or connected database. 

• To use automated means (such as bots, scrapers, or spiders) to access, monitor, or copy any content from the Website without express written permission. 

• To collect or harvest personal data about other users in violation of applicable data protection laws (including the General Data Protection Regulation – GDPR). 

1. To Spread Malicious Code or Content

• To introduce any malware, viruses, Trojan horses, worms, logic bombs, or any material designed to disrupt or damage systems. 

• To launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks or otherwise attempt to interfere with the proper functioning of the Website. 

Violation of These Terms 

We reserve the right to investigate any suspected breach of this section.
We may take appropriate legal action, including suspension or termination of access to the Website, and may cooperate with law enforcement or regulatory bodies as required. 

Intellectual Property Rights 

The Website and all of its contents, features, and functionality — including but not limited to text, graphics, images, logos, icons, audio and video files, software, and design elements (the “Content”) — are the exclusive property of MB AWELTA Group, its licensors, or other content providers. This Content is protected by international laws and treaties, including EU copyright laws, trademark laws, database rights, and other intellectual property rights. 

All rights are reserved unless explicitly stated otherwise. 

Permitted Use 

You are granted a limited, non-exclusive, non-transferable license to access and use the Website and its Content solely for your personal, non-commercial use. You may: 

• View and temporarily cache pages in your browser or device memory; 

• Print or download one copy of a reasonable number of Website pages for your own personal, non-commercial use only. 

Prohibited Use 

You may not: 

• Copy, reproduce, modify, distribute, republish, transmit, publicly display or perform, or create derivative works from any part of the Website or its Content without our prior written consent; 

• Use the Website or its Content for commercial purposes or resale; 

• Remove, obscure, or alter any copyright, trademark, or proprietary notices; 

• Use any automated systems (e.g., bots, AI scrapers, crawlers) to access, extract, or index any Content from the Website without express written permission; 

• Use the Content or Website to develop or train AI systems or machine learning models. 

Any unauthorized use immediately terminates your license to use the Website and may result in civil or criminal liability under applicable law. 

No Transfer of Ownership 

Nothing in these Terms shall be construed as transferring to you any ownership or rights in the Website or its Content. All rights not expressly granted are reserved by MB AWELTA Group or its licensors. 

Our Rights 

We reserve the right, without prior notice, to take any actions we deem necessary to protect the integrity of the Website and our business, including but not limited to: 

• Initiating legal proceedings or cooperating with law enforcement or regulatory authorities in response to any suspected illegal or unauthorized use of the Website; 

• Suspending or terminating your access to all or part of the Website if we reasonably believe that you have violated these Terms of Service, applicable laws, or are engaging in conduct that may harm the Company or its users. 

Where practical, we will provide notice before such actions. However, we may act without notice in urgent or high-risk situations. 

To the fullest extent permitted by applicable law, you agree to hold harmless and waive any claims against MB AWELTA Group, including its directors, employees, agents, contractors, partners, licensors, or affiliates, for any consequences resulting from legitimate actions taken in response to violations or investigations. 

Third-Party Links and Content 

For your convenience, the Website may contain links to third-party websites or display content originating from third parties. These are provided solely for informational or functional purposes. 

We do not control, endorse, or assume any responsibility for the content, accuracy, privacy policies, or practices of any third-party websites or services. 

If you choose to access third-party websites from links provided on our Website, you do so at your own risk, and you are subject to the terms and policies of those third parties. We are not responsible for any loss or damage that may result from your use of these sites or their content. 

Online Orders 

All purchases made through this Website are subject to these Terms of Service and the specific conditions set out at the time of ordering. 

1. Eligibility and Availability

You may not place an order if: 

• You are prohibited by applicable law from using this Website or purchasing the offered goods, services, or digital products; 

• You are located outside the geographical regions where we offer shipping or delivery; 

• You fail to provide accurate and complete billing, shipping, or payment information. 

We reserve the right to limit the availability of products or services in certain regions or jurisdictions. 

2. Order Process and Contract Formation

When you place an order through this Website, it constitutes an offer to purchase the selected goods or services in accordance with these Terms.
We are not obligated to accept your order. Acceptance of your order occurs only when you receive a final order confirmation email from us, at which point a binding contract is formed. 

We reserve the right to decline or cancel any order for reasons including but not limited to: 

• Product or pricing errors, 

• Suspected fraud or abuse, 

• Delivery restrictions to your location, 

• Lack of stock or availability. 

3. Pricing, Currency, and Taxes

All prices displayed on the Website are shown in EUR (or as otherwise indicated) and are exclusive of applicable taxes and delivery charges unless clearly stated otherwise. 

• Shipping fees, VAT, customs duties, or other applicable charges will be clearly itemized at checkout. 

• Promotional pricing, discounts, and coupons may be time-limited or subject to specific conditions. 

• We reserve the right to modify prices at any time, but such changes will not apply to orders already confirmed. 

Although we make every effort to display accurate product and pricing information, we are not liable for errors, typographical mistakes, or omissions. We reserve the right to correct such errors and to cancel any order affected by them, with a full refund provided. 

Shipments & Delivery 

We will arrange for shipment of the goods to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation. The title and risk of loss pass to you upon our transfer of the products to the carrier or delivery service. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. 

Unless otherwise agreed in writing, all deliveries are made under DAP (Delivered at Place, Incoterms® 2020) conditions. This means we are responsible for the export declaration, transportation, and delivery of goods to the customer’s specified address or agreed location. We will ensure the goods are properly dispatched and delivered to the designated place. 

We ensure that all shipments are handled by globally recognized and reputable logistics providers, such as UPS, DHL, FedEx, TNT, DPD, or GLS, depending on the destination and service availability. 

However, all import-related formalities and costs, including customs clearance, duties, VAT, and any applicable import taxes—are the sole responsibility of the customer. These charges vary depending on the destination country and are not included in our prices unless explicitly stated. 

Payment and Fees 

You may be required to pay for products or services offered through the Website. By making a purchase, you agree to the following terms: 

1. Accepted Payment Methods

We currently accept the following payment options: 

• Visa 

• Mastercard 

• PayPal 

• Stripe 

• Bank Transfer 

• Revolut 

• Apple Pay 

• Google Pay 

We do not guarantee the continuous availability of any specific payment method. We may add, suspend, or remove payment options at our sole discretion and without prior notice. 

2. Pricing, Taxes, and Currency

• All prices are listed and charged in EUR (€) unless otherwise stated. 

• Prices shown on the Website are exclusive of VAT, customs duties, or shipping fees, which will be clearly itemized before checkout. 

• The total amount payable will be displayed during the checkout process, and you agree to pay all such charges. 

Prices may change at any time, but confirmed orders will not be affected by future price changes. 

3. Billing and Payment Authorization

You agree to: 

• Provide complete, accurate, and up-to-date billing and payment information; 

• Ensure sufficient funds or credit availability at the time of transaction; 

• Promptly update your information as needed (e.g., expired cards or changed billing addresses). 

By submitting your payment details, you authorize us to charge the full amount (including applicable taxes and shipping) using your selected payment method at the time of order. 

4. Payment Security and Fraud Protection

All online payments, whether by card or payment link, are securely processed by our verified payment solution providers: Stripe, PayPal, and Revolut. 

These providers employ industry-standard encryption, two-factor authentication, and real-time fraud detection systems to double-check and protect every transaction. We do not store or have access to your full payment information. 

If any suspicious activity is detected, the transaction may be flagged or declined by the provider for your safety. 

5. Errors and Corrections

While we strive for accuracy, pricing or billing errors may occur. We reserve the right to: 

• Correct any such errors even after an order is placed or payment is received. 

• Cancel or revise any affected orders, providing a full refund if necessary. 

Returns and Refunds 

We want you to be completely satisfied with your purchase. If you change your mind, you have the right to withdraw from your purchase within 14 calendar days from the date of delivery, without giving any reason, in accordance with the EU Consumer Rights Directive. 

1. Right of Withdrawal

If you are a consumer located within the EU or EEA, you may exercise your legal right of withdrawal within 14 days of receiving the goods. To do so, you must notify us in writing (e.g., via email) within the withdrawal period. 

The item must then be returned to us in its original, unused condition, with all original packaging, tags, and labels attached. You are responsible for the return shipping costs unless the item was delivered incorrectly or is defective. 

2. Voluntary Returns (Non-EU Customers or Post-Withdrawal Period)

If you are not covered by the EU withdrawal rules, or the 14-day period has passed, we may still accept returns at our discretion, provided the item is: 

• Unused and in original condition, 

• Returned within 30 days of delivery (unless otherwise agreed), 

• Not from the non-returnable item list mentioned above. 

Please contact us before sending the return to confirm eligibility. 

3. Warranty or Defective Items

If your item is damaged, defective, or incorrect, please contact us immediately. In accordance with EU consumer law, you have the right to a free repair, replacement, or refund for goods that do not conform to the contract at the time of delivery. 

In such cases, we will cover the cost of return shipping. 

4. How to Return an Item

To process any return, please: 

1. Contact us at hello@aweltagroup.com to initiate the return and receive the return form. 

1. Securely place the item, the completed return form, and your proof of purchase in the original packaging. 

1. Send the parcel to: 

AWELTA GROUP MB – Returns
Vasario 16-osios g. 41
LT-76350, Šiauliai
Lithuania 

After we receive and inspect your return, we will process your refund. Please allow up to 30 days from the date of receipt for your return to be reviewed and the refund issued. Refunds will be made to your original payment method and may take 1–2 billing cycles to appear, depending on your provider. 

Responsibility for Product Suitability and Application Use 

AWELTA supplies only new and original elements sourced from reliable third-party suppliers and OEM manufacturers. Unless explicitly agreed in writing, we do not provide engineering consulting, coupling dimensioning, or application-specific advice. 

All orders are fulfilled based solely on the customer’s selection and the information provided at the time of purchase.
It is the customer’s sole responsibility to verify that the chosen product is technically appropriate and compatible for the intended application, including but not limited to: 

• Torque transmission requirements, 

• Mechanical fit and installation compatibility, 

• Torsional vibration or dynamic load performance. 

If application-specific technical support or dimensioning is required, it must be agreed separately and in writing. In such cases, the customer is responsible for providing complete and accurate drivetrain or machinery data. AWELTA and its suppliers do not verify this data for correctness and shall not be liable for any consequences arising from inaccurate or incomplete submissions. 

No warranty is provided that the selected part will be suitable for a specific application unless explicitly confirmed in writing.
We strongly recommend that any coupling or rotating element be commissioned gradually, with controlled start-up and shutdown cycles, to identify potential resonance points within the operational speed range. 

Inspection of Components 

If third-party inspection (e.g., by a classification society) is required, the customer must notify us in advance and provide the serial number of the product. Inspection requirements, associated costs, and lead times vary depending on the inspecting body and are beyond our control. 

Disclaimers, Limitation of Liability, and Indemnification 

1. Disclaimer of Warranties

You understand and agree that your use of the Website, its content, and any goods, services, or digital products obtained through it is at your own risk. 

The Website and all content, features, and items offered are provided on an “as is” and “as available” basis, without any express or implied warranties of any kind, including but not limited to: 

• Warranties of merchantability, 

• Fitness for a particular purpose, 

• Non-infringement, 

• Compatibility or security. 

We do not guarantee that the Website or its content will be uninterrupted, error-free, current, accurate, or free of harmful components such as viruses or malware. 

Nothing in this section limits any rights you may have under applicable consumer law that cannot be excluded or restricted by contract. 

2. Limitation of Liability

To the maximum extent permitted by applicable law, MB AWELTA Group and its directors, officers, employees, agents, partners, service providers, and licensors shall not be liable for any: 

• Indirect, incidental, special, consequential, or punitive damages, 

• Loss of data, profits, revenue, or business opportunities, 

• Business interruption, reputational harm, or costs of substitute products, 

arising out of or in connection with your use of (or inability to use) the Website or any products or services purchased through it, whether in contract, tort (including negligence), or otherwise — even if we were advised of the possibility of such damages. 

3. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless MB AWELTA Group and its affiliates, officers, employees, contractors, and service providers from and against any claims, losses, damages, liabilities, legal fees, or costs arising from: 

• Your breach of these Terms of Service, 

• Your misuse of the Website or its content, 

• Your violation of any applicable law or the rights of any third party, 

• Your use of third-party links, content, or services accessed through the Website. 

Privacy Policy  

Your provision of personal information through the Website is governed by our privacy policy located at https://awelastic.com/privacy-policy/ 

Governing Law and Jurisdiction 

We are committed to resolving any concerns, misunderstandings, or disputes in a friendly, cooperative, and non-harmful manner. If you experience any issue related to your use of the Website, our products, or these Terms of Service, please contact us first at hello@aweltagroup.com. We will make every reasonable effort to resolve the matter quickly and fairly. 

If no mutual agreement can be reached through good-faith communication, then the following terms will apply: 

These Terms of Service and any disputes arising from or related to the use of the Website or any transactions made through it shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania, excluding its conflict of laws rules. 

If you are a consumer residing in the European Union, Norway, Iceland, or Switzerland, this choice of law does not limit your protection under the mandatory laws of your country of residence, as required by Regulation (EC) No 593/2008 (Rome I). 

Any legal action or proceeding shall be submitted to the competent courts of Lithuania, unless your local consumer protection laws grant you the right to bring the claim in your country of residence. 

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. 

Severability 

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be interpreted or limited to the minimum extent necessary to make it enforceable, and the remainder of the Terms shall remain in full force and effect. 

Entire Agreement 

These Terms of Service, together with any referenced documents (including our Privacy Policy), constitute the entire agreement between you and MB AWELTA Group regarding the use of the Website and supersede all prior agreements, understandings, or communications, whether written or oral. 

You acknowledge that you are not relying on any representations or warranties not expressly stated in these Terms, except in cases of fraud or fraudulent misrepresentation. 

No variation or modification of these Terms shall be valid unless made in writing and signed by an authorized representative of the Company. 

Force Majeure 

We shall not be held liable for any delay or failure to perform our obligations under these Terms of Service if such delay or failure is caused by events beyond our reasonable control, including but not limited to: 

• Severe weather conditions (e.g., floods, storms, earthquakes); 

• Fire, explosion, or damage to facilities or infrastructure; 

• War, armed conflict, terrorism, or civil unrest; 

• Epidemics, pandemics, or government-imposed public health restrictions; 

• Cyberattacks, major technical outages, or internet disruption; 

• Labor strikes or disruptions in transport and logistics; 

• Government actions, embargoes, or trade restrictions; 

• Delays or failure of suppliers or third-party service providers. 

In the event of such circumstances: 

• We will inform you promptly where feasible; 

• Our affected obligations will be suspended for the duration of the disruption; 

• We will make reasonable efforts to resume performance as soon as possible. 

If the disruption continues for more than 60 consecutive days, either party may terminate the affected part of the agreement by giving written notice, without further liability. 

Waiver 

No failure or delay by either party in exercising any right, remedy, or power under these Terms shall operate as a waiver of that or any other right, remedy, or power. 

A single or partial exercise of any such right shall not preclude further exercise of that or any other right.
Any waiver of any provision or right under these Terms shall only be effective if made in writing and signed by the party granting the waiver.
A waiver of any breach shall not be deemed a waiver of any subsequent breach or default. 

Notice 

1. Notices from Us to You

We may deliver notices to you by: 

• sending an email to the address you provided, or 

• posting the notice on the Website. 

Notices sent by email shall be considered received at the time of sending, regardless of delivery issues on your end (e.g., spam filters or inactive accounts).
Notices posted on the Website shall be deemed effective immediately upon posting. 

You are solely responsible for keeping your contact details accurate and current. 

2. Notices from You to Us

If you need to send us a legal notice (including withdrawal declarations, complaints, or breach notifications), please use one of the following: 

Email: hello@aweltagroup.com
Registered Mail:
AWELTA GROUP MB
Vasario 16-osios g. 41
LT-76350 Šiauliai
Lithuania 

Notices shall be deemed received: 

• By email: on the next business day after sending (unless delivery fails), 

• By registered mail: on the date confirmed by the delivery provider. 

Final Clauses 

1. Language

These Terms of Service are provided in English. In case of discrepancies between translated versions and the English version, the English version shall prevail. 

2. Electronic Communications

By using the Website or communicating with us electronically, you agree to receive communications from us electronically (e.g., by email or website postings), and you acknowledge that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. 

3. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign our rights and obligations without restriction in connection with a merger, acquisition, or sale of assets. 

Contact Information 

AWELTA GROUP MB
Registration code: 306114654
VAT number: LT100015275211 

📞 +370 631 22771
📧 hello@aweltagroup.com  
📍 Vasario 16-osios g. 41, LT-76350, Šiauliai, Lithuania